1. What is quality control? Which two areas do supervisors focus on when they look for high-quality performance to reinforce or improvements to make? Describe each
2. Which of the following is a similarity between the early majority and the late majority?
A) Both have the potential to become opinion leaders
B) Both rely on science and experts for information
C) Both depend on word-of-mouth communication
D) Both prefer to be influenced by the mass media