1. Which of the following is a key process metric?
A. Flow rate
B. Flow unit
C. Base unit
D. Base rate
2. Which of the following factors is relevant to Little’s Law?
A. Customer arrival times
B. Resource input time
C. Customer sequencing
D. Average customer flow time
3. The capacity of a resource is the average flow rate of that resource. True or False?
4. A resource with a utilization of less than 100% is never the bottleneck. True or False?
5. The process is ___________ constrained when ___________ exceeds ___________ and the flow rate is equal to the demand rate.
A. Demand, supply, demand
B. Capacity, supply, demand
C. Demand, demand, supply
D. Capacity, demand, supply
6. Which of the following statements is FALSE?
A. Nonbottleneck resources have slack capacity.
B. A bottleneck resource must have a utilization of 100%.
C. Nonbottleneck resources have a less than 100% utilization.
D. A bottleneck resource does not always have the longest processing time.