1. Which of the following can be regarded as part of an organization’s external labor market?
The permanent employees of an organization
The individuals who are actively seeking employment
The vendors who provide different services to the organization
The temporary workers of an organization
The people who have contracts to work at the company
2. An ecommerce company spends a lot of money on product replacement as customers often complain about the products they receive. The company has to replace the products delivered with better products. Which of the following core values of total quality management can assist the ecommerce company in tackling the problem of product replacements?
Providing quality training to specific employees
Measuring employees’ progress based on the amount of work done rather than the feedback obtained from the customers
Developing generalized methods and processes that only focus on meeting the needs of the external customers
Reducing cost of operations and offering the customers discounts and rewards
Guaranteeing the quality of products so that the errors are completely eliminated instead of errors being identified and fixed