1. Which of the following activities are common to both process mapping and root cause analysis?
a. Identify analysis methods to use
b. Identify operators and subject matter experts
c. Obtain management approval through intake and governance
d. Facilitate workshops/interviews with operators and subject matter experts
e. All of the above
2. The tools and techniques most commonly used in process improvement include all of the following except:
a. Metrics b. A3 reports c. Tree diagrams d. Brainstorming e. Pareto analysis