Problem
You hired a Salesman to your marketing team. However, you have noted that his performance is substandard. He is having issues closing sales and as a result, is letting the department down. You have decided to retrain him to be more responsive to customers' needs and to improve his confidence in finalizing deals.
Based on the instructional methods, which methods do you think would be suitable to improve the salesman's performance? (lecture, case study, case incident, BMT, role play, simulations, games, action learning).