QUESTION 1
Burger King, Ford Motor Company, the Chicago Bears football team, and the Gap are all examples of
bureaucracies.
managers
organizations.
managerial hierarchies.
centralized units of operation.
QUESTION 2
Managers use all of the following types of resources to achieve organizational goals EXCEPT
international.
physical.
human.
financial.
information.
QUESTION 3
The use of resources to achieve an organizations' goals effectively and efficiently is called:
Diversity
effectiveness.
Environmental scanning
Social responsibility
Management
QUESTION 4
__________ refers to using resources wisely and cost effectively.
Complexity
Effectiveness
Pervasiveness
Efficiency
Reliability
QUESTION 5
Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50 units of the same product. Compared to Randy, Rebecca was
equally efficient but not as effective.
equally effective and efficient.
equally effective but not as efficient.
neither effective nor efficient.
busy managing other workers.
QUESTION 6
Making the right decisions and then successfully implementing them is called:
Efficiency
Effectiveness
Pervasiveness
Controlling
Leading
QUESTION 7
_____ involves determining an organization's goals and deciding how best to achieve them.
Coordinating
Controlling
Organizing
Leading
Planning
QUESTION 8
The process of determining how activities are grouped and clarifying reporting relationships is known as:
organizing
controlling
coordinating
leading
planning and decision making
QUESTION 9
Those managers who supervise and coordinate the activities of the operating employees and other day-to-day activities are called
general managers
middle managers
top managers
first-line managers
QUESTION 10
Which of the following is NOT an activity associated with the management function of leading?
Trying to get employees to produce at high levels
Praising workers who show improved performance
Informing employees of corporate goals for next year
reviewing the sales figures for the previous month
QUESTION 11
Which of the following is an activity associated with the management function of controlling?
Setting a goal to increase sales 25 percent next quarter
Arranging employees in an organization according to their job duties
Reviewing yesterday's production reports to see how many products were produced and how many had defects.
Encouraging your employees to provide better customer service.
QUESTION 12
The decision by Campbell's, a manufacturer of soup, frozen dinners, and other food items, to sell its Vlasic Foods division would have been made at what management level?
First-line management
Administrative management
Middle-level marketing management
Top management
Front-line supervisor
QUESTION 13
The data, facts, figures, etc. that assists managers in making decisions are known as
financial resources
information resources
physical resources
human resources
QUESTION 14
_____ skills, such as preparing the company payroll or operating a computer-assisted design program, are needed to perform specialized tasks within an organization.
Human
Organizational
Conceptual
Technical
Strategic
QUESTION 15
Mike the manager has a reputation for being open and trustworthy in dealing with his employees. They feel free to talk to him about any problems they have. He has strong _____ skills.
functional
conceptual
technical
interpersonal
diagnostic
QUESTION 16
Which managerial skill enables managers to take an overall view of how the different parts of the organization interrelate and to "see the big picture"?
Interpersonal
Technical
Conceptual
Time-management
Diagnostic
QUESTION 17
The ability to prioritize work, to work efficiently, and to delegate appropriately is a(n) _____ skill.
operational
knowledge
conceptual
technical
time-management
QUESTION 18
_____ is a key part of the manager's job.
Understanding the organizational hierarchy
Authoritarianism
Being manipulative
Maintaining an effective alignment between the organization and the environment
Being cognizant of the environment in which his or her supervisors operate
QUESTION 19
The current interest rates to borrow money or the unemployment rate are important aspects of which environment?
Political-legal
Economic
Sociocultural
supplier
None of the above
QUESTION 20
Most salespeople today carry laptop computers to show customers product-related graphs and charts, to confirm delivery schedules, and to place orders as soon as the customer has signed the order form. This is an example of the influence of the __________________ dimension of the external environment.
task
economic
general
technological
sociocultural
QUESTION 21
Pepsi Cola would be considered a _________ in Coca Cola's environment.
supplier
competitor
strategic partner
regulator
cultural partner
QUESTION 22
Sociocultural forces
are the customs and values of the society within which the firm is operating.
are part of the internal environment.
have little impact on most organizations
are determined by the board of directors
All of these
QUESTION 23
When oil company profits hit record highs, some politicians called for more antitrust legislation to break up the large companies. This is an example of the _____________ dimension of the external environment.
internal
political-legal
task
sociocultural
economic
QUESTION 24
The extent to which an organization is affected by or involved in businesses in other countries refers to its
political-legal dimension.
economic environment.
international dimension.
sociocultural dimension.
general environment.
QUESTION 25
Some Wal-Marts have McDonald's restaurants located inside their stores. Wal-Mart and McDonald's are considered
customers.
suppliers.
strategic partners.
competitors.
regulators.
QUESTION 26
The internal environment of a corporation consists of all of the following except:
the board of directors.
the organization's culture
employees.
the investors in the business.
its suppliers
QUESTION 27
The culture of an organization is often established by the
the environment
its employees
special interest groups
the company's founder or top executives
QUESTION 28
The set of values, beliefs, customs, etc. that helps employees understand how things are done at that organization are referred to as its:
environment
organization culture
diversity rules
internal resources
QUESTION 29
Becky has worked for the same company for 23 years. All of the men with whom she started are at least two levels higher in the organization. Her performance appraisals are always strong; however, her name never appears on the promotion lists. What is Becky probably experiencing?
Limited promotion mentality
Lack of organizational fit
Lack of skills needed for advancement
Glass ceiling
Closed door policy
QUESTION 30
Which of the following statements most accurately describes the average age of the American workforce?
It is much younger than it was 20 years ago.
It is much younger than Japan's workforce.
There are equal numbers of workers in each age category.
It is increasing.
It is not influenced by baby boomers.
QUESTION 31
When members of an organization differ from one another because of age, ethnic background, income, etc. this known as
Organizational policies
Diversity
Social differences
Organization culture
Organizational ethics
QUESTION 32
Which of the following groups of employees is expected to experience a drop in the percentage of workers in the workforce by the year 2060?
Hispanics
Asian Americans
African Americans
Whites
Native Americans
QUESTION 33
All of the following are reasons organizations have focused more on diversity except:
government legislation
the globalization movement
increased awareness in organizations that diversity improves the quality of the workforce
changing demographics of the United States population.
There is less emphasis on organization being socially responsible.
QUESTION 34
All of the following statements about diversity are TRUE except?
There are more male than female managers in the workforce.
The age of the workforce is gradually increasing.
Organizations with a diverse workforce are better able to attract a quality workforce and have other competitive advantages.
By 2060 Latinos will be the smallest ethnic group in the population of the USA.
QUESTION 35
Which of the following is the MOST common approach to the management of ethics?
employees agreeing to behave in ethical ways
A multi-page book of organizational policies and procedures
An unwritten code of ethics
A written code of ethics and top management support
government regulation
QUESTION 36
An individual's personal beliefs about whether a behavior or action is right or wrong is called
Conflict of interest
Multiculturalism
Ethics
Social responsibility
Proactive behavior
QUESTION 37
Any effort to improve an organization's ethical behavior must begin with
the appointment of an ombudsman.
a review of the internal environment.
the support of top management.
a relaxing or easing of the ethical codes of conduct
the development of a diversity policy.
QUESTION 38
An organization has an ethical responsibility to all of the following except:
customers.
competitors.
suppliers.
employees
it has a responsibility to all of these
QUESTION 39
Which of the following is an example of an organizational stakeholder for the film company that produced the movie The Dark Knight?
People who appeared in the crowd scenes during the film
The publisher of the book The Dark Knight
Customers in the United States who purchased tickets to see the movie
The investors who provided the finances needed to make the movie
All of these
QUESTION 40
Which of the following statements is one of the arguments offered in favor of an organization's duty to be socially responsible?
Corporations lack resources to solve these problems
Corporations have the time
Corporations lack expertise.
Corporations create problems and should help solve them.
All are reasons for being socially responsible
QUESTION 41
Companies that meet their legal responsibilities but do not go beyond them are exhibiting a(n) ____________ approach to social responsibility.
reactive
obstructionist
proactive
defensive
QUESTION 42
Apple Computer donates almost $10 million annually in computer equipment and advice to U.S. schools. This is an example of the ____________ approach to social responsibility.
reactive
obstructionist
proactive
accommodative
defensive
QUESTION 43
Which of the following according to the textbook is a key for an organization to successfully manage ethics?
create a diverse workforce
fair wages so workers will not be tempted to participate in unethical activities
change their coporate culture
Maintain organizational justice so employees perceive organizational decisions to be fair for all
QUESTION 44
Please provide a complete description of the four management functions: planning, organizing, leading, and controlling.
QUESTION 45
Please list two (2) reasons or arguments for social responsibility and two(2) reasons against social responsibility.
QUESTION 46
Please list and briefly describe two (2) factors in Nike's external environment that their managers should be aware of as they prepare their strategies.