Assignment
Organization Development and Change 9th ed by Cummings/Worley
ISBN Textbook: 9780324421385
1. Intervention means:
a. valid information only
b. unplanned management manipulations
c. planned actions or events intended to increase effectiveness
d. change activities outside the organization
2. Which of the following is a "strategic" issue that might affect an intervention?
a. an impending acquisition
b. an antiquated performance management system
c. a workgroup's decision making process
d. none of the above
3. Which of the following best describes technostructural interventions?
a. changing the high-tech areas within the organization
b. helping organizations decide on markets, products or services
c. changing job design and division of labor
d. none of the above
4. Which of the following is not one of the five activities of change management?
a. motivating change
b. creating a vision
c. developing political support
d. diagnosis
e. managing the transition
5. The vision process involves:
a. describing the organization's core ideology
b. looking at desired performance and human outcomes
c. a vivid description of the future state
d. A and B
e. all of the above
6. The organization's identity can best be described as _________________.
a. its core values and purpose
b. beliefs that have been relatively stable over time
c. a strategic guideline
d. A and B
7. Which power strategy is most closely aligned with OD's traditional humanistic values?
a. playing it straight
b. avoiding confrontation
c. using social networks
d. going around the formal system
e. none of the above
8. Evaluation in OD provides information to
a. assess the long-term results of OD interventions
b. implement change programs
c. assess a manager's style
d. A and B
e. A and C
9. Understanding how an intervention is progressing is an example of __________ feedback.
a. intervention
b. implementation
c. evaluation
d. personal
e. all of the above
10. When should you identify the measurement variables to be used for evaluation and feedback?
a. diagnosis stage
b. intervention stage
c. implementation stage
d. evaluation stage
e. none of the above
11. Testing the internal consistency of the questions in a survey is a measure of its
a. instrument bias
b. validity
c. reliability
d. sufficiency
e. none of the above
12. Group communications, roles and functions, and group norms are the focus of
a. survey feedback
b. diagnostic activities
c. process consultation
d. training
e. coaching
13. Which is not a process consultation intervention?
a. agenda setting
b. feedback of observations
c. group norms and growth
d. training
14. The results of team building can be classified into three main areas. Which of the following is not one of these areas?
a. the results specific to only one individual
b. the results specific to the group's operation and behavior
c. the results affecting the group's relationships
d. the results specific to one or more individuals
15. Which of the following should be avoided in a confrontation meeting?
a. working on relevant problems
b. members from different departments in same group
c. top management separated from other groups
d. superiors and subordinates in the same group
e. support for bringing up relevant issues
16.. Open-systems methods for the large-group meeting begin with a
a. an open discussion about the future
b. selecting one representative from each organization group
c. diagnosis of the existing environment and how the organization relates to it
d. members creating a list of constraints to change
17. Process structures eliminate ______________ and _____________:
a. process stagnation/autonomy
b. hierarchical/departmental boundaries
c. technology/help work design
d. process stagnation/help job satisfaction
e. none of the above
18.Two organization structures that are more integrative and flexible are
a. process-based and functional
b. self-contained and functional
c. network-based and process-based
d. A and C
e. none of the above
19. Which of the following is not a design feature of a participative, high involvement plant?
a. flat organization structure
b. open information system
c. centralized personnel selection
d. heavy training commitment
20. Which statement is not characteristic of self-managed work groups?
a. team members learn a variety of skills
b. team members are paid on the basis of their degree of effort and individual accomplishment
c. team members set their own production goals
d. the team can control member's task behaviors
e. none of the above.