Problem
Imagine that you work for The CSI Hotel located in Las Vegas, NV and the hotel has entered into the grievance process with an employee who is disputing the recent disciplinary action taken against him/her. As the hotel's labor relations manager, it is your job to oversee the whole process. This includes arranging all meetings, negotiations, and communication of information concerning all matters to necessary hotel staff and union leaders. Answer the following questions as the hotel's labor relations manager.
A. Which hotel staff should be notified? Why?
B. List the steps involved in the grievance process and explain each (You can refer back to Chapter 19 in your textbook).
C. As a manager in the hospitality industry, state your opinion/view about working in a business that has union employees compared to a business that has no union employees (include pros and cons).