Which firm to choose on the basis of bids


Problem:

An appliance manufacturer wants to contract with a repair shop to handle authorized repairs in Indianapolis. The company has set an acceptable range of repair time of 50 minutes to 91.4 minutes. Two firms have submitted bids for the work. In test trials, one firm had a mean repair time of 74 minutes with a standard deviation of 4.0 minutes and the other firm had a mean repair time of 72 minutes with a standard deviation of 5.1 minutes.

Required:

Which firm would you choose? Solve the given numerical problem and illustrate step by step calculation.

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Operation Management: Which firm to choose on the basis of bids
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