Problem: Here is a direct quote from a WSJ article published on Feb 9, 2021:
"Airlines Lure Younger Mile-Seekers": U.S. airlines are updating their loyalty programs to appeal to younger consumers, both despite and because of the pandemic's effects on travel. Additionally, they recognize that younger generations are traveling more and value that "work/life balance". Some carriers are adding perks such as e-book and virtual-exercise subscriptions, while others are overhauling the way frequent fliers earn and spend air miles. Which dimension of the general environment is best illustrated in this excerpt?