Which business strategy is starbucks following with these, Operation Management

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Which business strategy is starbucks following with these

Starbucks offers an app that allows remote ordering, free Wi-Fi in stores, and a loyalty program where customers can earn free drink after a number of purchases. Which business strategy is Starbucks following with these programs? How do the programs add value to Starbuck's business?

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Operation Management: Which business strategy is starbucks following with these

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