Problem
Sunrise System states an organizational commitment to accommodate workers' family needs where possible; budget, quality and quantity of work must be considered by management in responding to employee requests. As manager of HIM, you receive a request from an employee, Ms. Jones, to work her current number of hours each day but on a flextime schedule. She explains she is now caring for an elderly parent and needs a later start time. Based on this employee's job description, prior excellent work performance history, and your conversation with her, you believe this could work for both Jones and the department. The schedule change has no budget impact. Your concern is that her coworkers may react negatively to her later arrival time, creating a distraction. You approve a one-month trial of the flextime arrangement for Jones. During the second week, one of her coworkers comes to your office with a complaint about Ms. Jones' late arrival time. This employee claims "everyone's upset about this and it's affecting our work."
After reviewing the scenario, answer the questions:
a. In your initial post, include your responses with support from your module readings.
b. Which approach to conflict management would you use as a manager in this situation?
c. Explain why your selected approach is best in this situation and what next step(s) you would take.