Whether it goes by the name of emotional intelligence, social intelligence, or something else, the ability to understand yourself and others will be a skill that organizations will seek when hiring employees. In fact, in a survey of critical skills for the workforce in 2020, social intelligence ranked second on a list of the most critical skills.74 (FYI: the number one skill was sense-making, that is, being able to determine the deeper meaning or significance of what’s being expressed.) The ability to get along with others—coworkers, colleagues, team members, bosses, and customers—will be critical to success in most jobs. While more employees are likely to work off-site, there will still be ongoing contact with others. Those employees who have strong technical skills but are weak on emotional intelligence will find it increasingly difficult to find and hold a job.
1. Why do you think the ability to get along with others is so critical?
2. How can you develop (or further develop) this ability?