1. Brief messages, such as emails or short presentations at meetings,_____.
A. require elaborate outlines
B. require the use of a tree chart in order to be outlined properly
C. do not benefit from the outlining process
D. might only need a few bullet points or questions as their outlines
2. Which of the following is done the first step of ACE?
A. analyzing the purpose
B. organizing content
C. revising the content
C D. formatting conventions
3. In the ACE process for communication, the second step is ____.
A. composing
B. cutting
C. collaborating
D. copying
4. Reviewing your message and considering feedback ____.
A. generally leads to less successful proposals
B. may lead you to reconsider the decisions concerning content, audience, and medium
C. is part of composing, the second step of the ACE process
D. will be time-consuming and unnecessary
5. When you stare at a blank page or a blank computer monitor without a clue of how to begin a composition, you are
A. engaging in free writing
B. suffering from writer's block
C. struggling with the perfectionist syndrome
D. thinking aloud
6. Which would be the best way to persuade your boss to implement a flex-time schedule in your office?
A. provide research that shows that this arrangement is workable and often results in increased productivity
B. give the boss the names of the employees who would be interested in working a flex-time schedule
C. tell the boss how happy it would make you to have the flexibility to accommodate your personal interests
D. inform the boss about the many leisure activities that employees would be able to engage in if the flex-time schedule were implemented
7. You receive a flyer in the mail telling you about the new and improved cleaning power of Brite laundry detergent. Which of the following is most likely to be the purpose of this message?
A. document the scientific advances in the manufacturing of laundry detergent
B. describe the technology that led to the new formula for Brite
C. congratulate Brite's research department on its achievements
D. persuade customers to buy Brite
8. Which of the following statements about revising a written communication is true?
A. The first draft will never include incomplete thoughts.
B. The first draft rarely contains awkward sentences.
C. Written communication provides the opportunity to revise your message as you are communicating it based on immediate feedback.
D. By the time you get to the end of your first draft you may have discovered new ideas about what to say.
9. Which of the following key decisions is involved in composing?
A. What must be the purpose of the message?
B. Which mode of communication must be used?
C. How can the content be revised effectively?
D. How can the format be designed for the best effect?
10. When selecting a medium for a message, email _______.
A. is not efficient for disseminating information to many people
B. ensure immediate feedback
C. may not be appropriate for sending sensitive content
D. cannot create a permanent record