Here are five questions written by one of your systems analysis team members. Her interviewee is the local manager of LOWCO, an outlet of a national discount chain, how has asked you to work on a management information system to provide inventory information. Review these questions for your team members.
When was the last time thought seriously about your decision-making process?
Who are the trouble makers in your store-I mean the ones who will show the most resistance to changes in the system that I have proposed?
Are there any decisions you need more information about before you can make them?
You don’t have any major problems with the current inventory control system, do you?
Tell me a little about the output you’d like to see.
Rewrite each question so that it’s more effective in eliciting information.
Order you questions in either a pyramid, funnel or diamond shaped structure and label the question with the name of the structure you used.
What guidelines can you give you team members for improving her interviewing questions in the future? Make a list of them.