Problem
Your friend is using Internet Explorer to send and receive email using their Gmail account. They received a Word document attached to an email message from a business associate. They double-clicked the Word attachment and spent a couple of hours editing it, saving the document as they worked. Then they closed the document. But where's the document now? When they later needed it, the searched the email account online and the Documents folder on the hard drive, but they could not find the document. They called you in a panic asking you to help find the lost document.