1. When managing change, learning interventions should be used:
A) to break routines that cause resistance to change.
B) when an organization wants to reduce the cost of implementing change.
C) when employees resist change due to negative valence of change. in all change management activities.
D) only when all other strategies have failed.
2. Organizational growth and environmental complexities push organizations toward:
A) formalization.
B) a more mechanistic structure.
C) decentralization.
D) a simple structure.
E) a narrow span of control.