1. Which of the following terms best represents the individual brought in from the outside to help an organization carry out a new organizational change process or initiative?
A. Change initiator
B. Change agent
C. Change enabler
D. Change leader
E. Change facilitator
2. When in a negociation and trying to overcome an objection that the payments are too high, which of the following would likely be the best counter?
a) Well, when you consider inflation, your period of high paymennts will go away in a few years.
b) They are not too high. The bank would not make the loan if they were too high.
c) Perhaps you could get a part-time joby.
d) The payments are high, but you are building equity more quickly.
3. Which of the following terms refers to the process of people change?
A. organizational communication B. organizational planning C. institutional design D. organization development E. resource mobilization