As a leader or manager you will have to address problem employees. In this exercise, you will discuss the proper procedures to deal with a problematic employee.
1. When Harry took the plunge and went beyond the specific incident to talk about Craig's overall conduct, he made a mistake that is embodied in the statement "You always turn everything around so you come up clean. What was Harry's mistake?
2. How would you recommend attempting to determine the cause for the misunderstanding involving Craig and Captain Steele?
3. Taking Craig's departure from Harry's at the end of the case description as your starting point, how would you propose to deal in the future with the employee who is "never wrong"?