Q1. In terms of management efficiency during the manufacturing process, efficient means that ________.
a. a small proportion of total resources contributes to productivity
b. a small proportion of total skilled employees contributes to productivity
c. an equal proportion of skilled and unskilled employees contributes to productivity
d. a large proportion of resources contributes to productivity
e. a small proportion of total human and capital resources contributes to productivity
Q2. Neil is the plant manager at Serieux Manufacturing. He has just been given the production targets for the month and has determined the activities necessary to achieve these. He now has to decide who will perform the various activities best so that the output will be maximized, and he must assign the activities to those workers. Neil is performing the ________ function of management.
a. organizing
b. influencing
c. controlling
d. monitoring
e. planning
Q3. As a manager in a manufacturing plant, Rex is not utilizing all his resources during the production process, but due to the high demand for the plant's products, he can get an extremely high price per unit sold and thus absorb inefficiency costs. In this scenario, as a manager Rex is ________.
a. efficient without being effective
b. effective without being efficient
c. effective and efficient
d. neither effective nor efficient
e. highly efficient but not effective
Q4. Jacob, an upper-level manager, recently saw a project fail because he did not establish objectives for all important organizational areas during the initial stages. Jacob made a mistake during the ________ stage of the management process.
a. organizing
b. influencing
c. controlling
d. monitoring
e. planning
Q5. ________ resources are those ingredients that are used directly in the manufacturing of products.
a. Hardware
b. Capital
c. Technology
d. Raw material
e. Monetary
Q6. Gayle has not established appropriate performance standards for her team. This is a fault in the ________ function of management.
a. organizing
b. influencing
c. controlling
d. monitoring
e. planning
Q7. A manager is considered efficient and effective if the manager ________.
a. does not reach goals and does not waste resources
b. reaches goals and does not waste resources
c. does not reach goals and wastes resources
d. reaches goals and wastes resources
e. wastes resources on unattainable goals
Q8. When devising goals for his team to achieve, which of the following points should Kevin consider most important?
a. his career goals
b. individual abilities
c. internal politics
d. organizational goals
e. employee goals
Q9. Jonah has been a team manager for eight years now. In that time, his performance has remained consistently satisfactory, but there have been no drastic changes. A junior colleague was recently promoted to department head and Jonah now reports to him. Jonah's career can best be described as being in the ________ stage.
a. exploration
b. establishment
c. exponential
d. plateauing
e. decline
Q10. According to Katz, human skills are required for ________.
a. designing work processes and procedures
b. understanding how the organization relates to its environment
c. understanding how changes in one part of the organization affect the rest of it
d. applying specialized knowledge and expertise to work-related techniques
e. working with individual and group interests
Q11. In building a career, an individual should be focused on ________ to qualify for the next planned job and not simply taking a job with the highest salary.
a. making the most money
b. developing skills necessary
c. the application process
d. interviews
e. unit performance
Q12. In any organization, change-related activities include ________.
a. clarifying objectives of jobs in organizations
b. consulting when making decisions
c. providing recognition for achievements and contributions
d. encouraging innovative thinking
e. short-term planning
Q13. BLT is a sandwich chain based in Boston. It gained popularity due to word-of-mouth publicity and it is now opening branches in New Jersey and Connecticut as well. The company sources all its raw materials locally and makes it a point to use sustainable practices. Which of the following actions would make BLT a multinational company?
a. if it begins stocking organic foods produced by local farms
b. if it distributes artisanal chocolate produced by a South African firm
c. if it licenses a fast-food chain in England to use its brand name
d. if it diversifies its product lineup to include different types of foods
e. if it begins selling cheeses imported from France
Q14. Organizations headquartered in Pakistan train their employees in order to enable them to tackle the job that has to be performed immediately. The managers also prefer maintaining a day-to-day perspective. Pakistan is a good example of a ________.
a. highly individualistic society
b. highly feminine society
c. short-term oriented society
d. low power distance society
e. low uncertainty avoidance society
Q15. Which of the following is true for employees of multinational organizations?
a. A third-country national works for a foreign organization in its home country.
b. A host-country national will face problems adjusting to the culture of the country in which he works.
c. Expatriates and third-country nationals have to be relocated and undergo training.
d. A host-country national is an organization member who lives and works in a country where he or she does not have citizenship.
e. Host-country nationals are usually the most expensive to employ.
Q16. Which of the following is a characteristic of domestic management?
a. widely disparate economic conditions
b. national markets varying greatly in population and area
c. different national sovereignties
d. markets at different stages of the industrial revolution
e. people living in similar value systems
Q17. In order to be classified as a domestic corporation, a corporation must acquire all resources and sell all products within one country.
a. True
b. False
Q18. The manager of a multinational corporation in the United States thinks that following U.S. management practices is best for its operations in New Zealand because U.S. management practices are better than the management practices prevalent in New Zealand. This manager is said to have a(n) ________.
a. ethnocentric attitude
b. polycentric attitude
c. geocentric attitude
d. xenocentric attitude
e. gynocentric attitude
Q19. The organization chart ________.
a. establishes the organization's goals for the year
b. is the graphic illustration of organization structure
c. lists the organizational policies
d. details the organization's plans for achieving its goals
e. is the representation of the organization's financial system
Q20. If a company in the United States allows a company in England to use its brand name for a fee, the company is said to have entered into a(n) ________.
a. license agreement
b. direct investing agreement
c. venture agreement
d. export agreement
e. import agreement
Q21. March Hare Entertainment is a media company in London that specializes in bizarre and sometimes shocking campaigns. The firm is looking to expand into other countries, but will require a culture that is very similar to its home culture: open to experimentation and risk and not authoritarian. Which of the following countries is the best option for March Hare?
a. Germany, which has high power distance and collectivism
b. Denmark, which has low power distance and low uncertainty avoidance
c. Japanese, which culture favors low individualism and high power distance
d. India, which has a long-term orientation and high uncertainty avoidance
e. France, which has low uncertainty avoidance and high power distance
Q22. A partnership formed by a company in one country with a company in another country for the purpose of pursuing some mutually desirable business undertaking is known as a(n) ________.
a. international market agreement
b. direct investment
c. joint venture
d. license agreement
e. franchise agreement
Q23. Adam & Sons is a fifty-year-old watch company based in Alabama. The major bulk of its sales has always taken place within the United States. Adam & Sons recently became the sole U.S distributors for Japanese watch manufacturer TLC. Adam & Sons would therefore be classified as a(n) ________.
a. international organization
b. multinational organization
c. transnational organization
d. global organization
e. domestic organization
Q24. ________ are least expensive to employ for organizations that operate globally.
a. Host-country nationals
b. Expatriates
c. Third-country nationals
d. Repatriates
e. Migrant workers
Q25. ________ organizations essentially operate within a single country.
a. Multinational
b. Transnational
c. Global
d. Domestic
e. International
Q26. Managerial responsibilities in the area of organizing include ________.
a. setting diversity goals for hiring of employees within a department
b. establishing task forces or committees to explore issues and provide ideas
c. setting recruitment goals for members of underrepresented groups
d. continuously monitoring the different units' progress with respect to the diversity goals
e. overseeing compliance with the legal stipulations of EEOC and affirmative action
Q27. Ayesha is an Israeli immigrant to the United States. She works for a pharmaceutical company and is not only a gender minority, but also an ethnic minority in the company. Her peers, colleagues, and subordinates expect a lot from her. She is having a tough time fulfilling all these expectations. Ayesha is said to be facing ________.
a. role ambiguity
b. role conflict
c. role insufficiency
d. role interference
e. role overload
Q28. The assimilation approach advocates shaping organization members to fit the existing culture of the organization.
a. True
b. False
Q29. Eli International has just begun a recruitment drive in colleges. Hoping to increase the cultural diversity within the organization, recruiters are focusing on candidates from a number of minority communities. The organization firmly believes that different cultural viewpoints can contribute to innovation and customer insights. The company must hold training sessions with existing employees to help them welcome and understand their new colleagues. Which of the following approaches will best help the company achieve all its goals?
a. assimilation approach
b. "golden rule" approach
c. multicultural approach
d. righting-the-wrongs approach
e. culture-specific approach
Q30. Planning for diversity involves ________.
a. setting recruitment goals for members of underrepresented groups
b. establishing task forces or committees to explore issues and provide ideas
c. overseeing compliance with the legal stipulations of EEOC and affirmative action
d. evaluating the extent to which diversity goals are being achieved
e. managers encouraging and supporting employees to participate constructively in a diverse work environment
Q31. Bill manages a large department with employees from diverse cultural backgrounds. A review of his management style revealed that Bill's informal way of speaking to employees is offensive to some people who come from cultures where formality and respect are the norm between different organizational levels. Which stage of progress in managing a diverse workforce is Bill in?
a. unconscious incompetence
b. conscious incompetence
c. conscious competence
d. unconscious competence
e. controlled incompetence
Q32. The finance department of Lewis & Sons only accounts for 10% of the employees, but wields the decision-making power and controls resources and information. As a result, the finance department of Lewis & Sons is considered to be a ________.
a. determinant group
b. majority group
c. secondary group
d. minority group
e. model minority
Q33. ________ are statistical characteristics of a population.
a. Biographics
b. Demographics
c. Psychographics
d. Chronographics
e. Reprographics
Q34. In an organization, the group of people who lack critical power, resources, acceptance, and social status is known as the ________.
a. primary group
b. advocacy group
c. minority group
d. special interest group
e. majority group
Q35. Alice is an American student of Chinese origin. Her grades fell significantly during the last semester. Disappointed with her grades, Alice's teacher told her that she should be working harder and be more dedicated to her studies as a result of her Chinese heritage. The teacher's attitude can be described as ________.
a. bicultural conflict
b. tokenism
c. stereotyping
d. ethnocentrism
e. feminism
Q36. Perceptions about the sexes based on what society believes are appropriate behaviors for men and women ________.
a. are instances of sexual harassment
b. are gender-role stereotypes
c. are sources of pluralism
d. are indications of ethnocentrism
e. are results of bicultural stress
Q37. Which of the following is one of the demographic facts established in the Hudson Institute report?
a. Fewer women will enter the workforce.
b. The average age of the workforce will decrease.
c. The population and workforce will grow more rapidly than at any time since the 1930s.
d. The pool of young workers entering the workforce will shrink.
e. Minorities will make up a smaller share of new entrants into the labor force.
Q38. ________ is the degree to which a person or an entity can meet its present needs without compromising the ability of other people or entities to meet their needs in the future.
a. Accountability
b. Reliability
c. Sustainability
d. Maintainability
e. Scalability
Q39. ________ is a formal statement that acts as a guide for the ethics of how people within a particular organization should act and make decisions.
a. A social audit
b. A whistle blower's policy
c. Corporate governance
d. A code of ethics
e. A mission statement
Q40. Brenda works as an accountant in a software firm. She notices that the company has inflated its balance sheet to show profits, when in reality it is under loss. Brenda reports this inconsistency to the CFO and then to the local authorities, when the CFO refused to take action. Which of the following explains Brenda's actions?
a. crowdsourcing
b. phishing
c. whistle-blowing
d. shoulder surfing
e. pharming
Q41. Which of the following statements is true about a social audit?
a. It is the process of measuring the increase in a firm's brand awareness after it conducts social responsibility activities.
b. It is the process of forecasting the impact of an organization's social responsibility activities on society to decide its feasibility.
c. It is the process of measuring the increase in an organization's profits after it has conducted social responsibility activities.
d. It is the process of measuring the present social responsibility activities of an organization to assess its performance in this area.
e. It is the process of measuring the impact of an organization's social responsibility activities on society.
Q42. First Tee is a national not-for-profit organization based in St. Augustine, Florida, and is the official charity of the PGA Tour. The goal of First Tee is to build character among youth through the game of golf. Experiences in the program emphasize building core values like honesty, integrity, and respect for others within youth. This is an example of ________.
a. philanthropy
b. sporting events
c. social events
d. market relief
e. social challenge
Q43. In building a sustainable organization, management should strive to make the organization sustainable in three areas ? ________.
a. the economy, performance, and society
b. the business, the environment, and society
c. the economy, the environment, and business
d. the economy, business, and performance
e. the economy, the environment, and society
Q44. Which of the following statements is true about the Sarbanes-Oxley Act of 2002?
a. It prohibits any one institution from acting as any combination of an investment bank, a commercial bank, and an insurance company.
b. It allows for the full or partial disclosure of previously unreleased information and documents controlled by any public enterprise.
c. Areas covered under this act require financial institutions to keep records of cash purchases of negotiable instruments and to report suspicious activity that might signify money laundering, tax evasion, or other criminal activities.
d. Areas covered under this act include maintaining generally accepted accounting practices and ensuring company structure and processes that enhance integrity and reputation.
e. Commercial banks and savings associations are encouraged to help meet the needs of borrowers in all segments of their communities, including low and moderate-income neighborhoods.
Q45. A sustainable organization is an organization that has the ability to ________.
a. be profitable during challenging economic periods
b. meet its present needs without compromising the ability of future generations to meet their needs
c. produce high-quality products at reasonably low prices when the economy is unsupporting
d. increase its brand awareness by conducting social responsibility activities on a large scale
e. innovate continuously and produce high-quality innovative products on a consistent basis
Q46. Lebron wants to file a complaint against EatFry, a fast-food restaurant, because he was rejected in a job interview with the firm. Lebron believes that he was discriminated against because of race. Which of the following federal agencies should he approach?
a. Consumer Product Safety Commission
b. Mining Enforcement and Safety Administration
c. Occupational Safety and Health Administration
d. Environmental Protection Agency
e. Equal Employment Opportunity Commission
Q47. Which of the following statements is true about the social obligation approach?
a. It views business as having both economic and societal goals.
b. It considers business as having both societal and economic goals as well as the obligation to anticipate potential social problems.
c. It views business as having societal goals and the obligation to anticipate potential social problems, but lacking economic goals.
d. It considers business as having primarily economic purposes and confines social responsibility activity mainly to existing legislation.
e. It considers business as having both societal and economic goals as well as the obligation to anticipate potential social problems and work actively toward preventing their occurrence.
Q48. ________ is a guideline that determines behavior to be ethical if it reflects high moral values.
a. The utilitarian principle
b. The golden rule
c. The consequentialist principle
d. The virtue standard
e. The four-way test
Q49. Which of the following is the primary function of the Consumer Product Safety Commission?
a. It ensures that employers holding federal contracts abide by the product safety standards.
b. It strives to reduce consumer misunderstanding of manufacturers' product design, labeling, and so on, by promoting clarity of these messages.
c. It formulates and enforces environmental standards in such areas as water, air, and noise pollution.
d. It regulates safety and health conditions in nongovernment workplaces.
e. It investigates product safety concerns prior to the launch of a product.
Q50. Which of the following actions suggests that an individual is following the golden rule?
a. a person treating others in a way he/she would expect to be treated
b. taking actions that would be viewed as proper by a disinterested panel of professional peers
c. acting in a way that results in the greatest good for the greatest number of people
d. taking actions that abide by the laws of the state
e. acting in a way that the action taken under the circumstances could be a universal law of behavior