When an employee has complained to his or her employer


1. When an employee has complained to his or her employer about racial harassment, the employer should:

A. tell the employee that he or she must be mistaken and ask the employee to withdraw the complaint.

B. ignore the claim if there has only been one isolated incident of misconduct because one incident does not constitute racial harassment.

C. investigate and take immediate corrective action against the perpetrators by reprimanding and warning them against future incidents.

D. eliminate any future harassment problems by telling supervisors not to provide negative feedback to the employee.

2. In 2008, the U.S. House of Representatives passed a resolution apologizing for _____.

a. terrorism and its impact on foreign trade

b. unemployment and its impact on young Americans

c. corruption, bad governance, and its impact on the economy

d. slavery, Jim Crow, and its present-day impact on blacks

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Operation Management: When an employee has complained to his or her employer
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