When a patient enters the Valley Health Clinic Laboratory to have his blood drawn and a Chemistry Panel and CBC run, he spends, on average 2 minutes at patient check-in, 45 minutes in the waiting area, 5 minutes having his medical history updated, and 8 minutes to have his blood taken. Show all work and explain any assumptions you made in coming up with your answer.
a. What is the cycle time for the process?
b. What is the throughput time?
c. What is the value-added time for this process?
d. What is the percent value-added time?
e. If the clinic laboratory has 3 full-time Med Techs, operates 8 hours per day and demand is 75 patients per day, what is the takt time?
f. Can the Valley Health Clinic Laboratory meet the demand? Explain your answer. What could be done to improve the process?