A lot can get lost in translation in written communication. You and a project team member haven't been on the same page since the project started. Unfortunately this is a person you have to work closely with in order to complete your tasks for the luncheon. Yesterday she sent you an email in capitalized letters. The email basically delegated all of her work to you. The company utilizes a 9 step approach to addressing problems within the project teams. Explain that process and what you can do to aid in ensuring the problem does not negatively affect the rest of the team and the delivery of the tasks needing to be completed?