Assignment: Journey Mapping Workshop
Following your active participation in the journey mapping workshop, Reflect on your experiences and answer the following questions:
• What were your 5 key learnings from this workshop? What was your more surprising insight from the JM session?
• Describe an experience you would like to map based on something that happened to you during the last 12 months.
• How would you start to implement the CX Hypothesis your team created during the exercise?
• What would you like to add to this JM workshop?
• What activity of the workshop would you have liked more inputs on?
Format your assignment according to the give formatting requirements:
• The answer must be using Times New Roman font (size 12), double spaced, typed, with one-inch margins on all sides.
• The response also includes a cover page containing the student's name, the title of the assignment, the course title, and the date. The cover page is not included in the required page length.
• Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.
Reading: Customer journey mapping: A 2019 guide.