What would you do if your personal resolution time fell, Other Management

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What would you do if your personal resolution time fell

Problem: One metric that is closely monitored in the service industry is resolution time. Resolution time can be defined as the time between opening a ticket and resolving or closing the ticket. For example, your organization may determine that 95% of your organization's tickets should be resolved within 72 hours. What would you do if your personal resolution time fell below the 95% target identified?

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