A compnay is considering consolidating its two serive desks into one locations, staffed by two clerks. The clerks would continue to work at the same individual speed of four minutes per customer. However, assume the arrival rate is now one every three minutes (combined from two seperate desks).
a. What would be the average length of the waiting line
b. What is the probability of waiting in line?
c. What would be the average time that a person must spend at the service desk (waiting plus service)?
d. Should the company consolidate the service deks? why?