Problem
Assume you have a business that sells medical 3d Printers. What would a journey map of how your customer interacts with your business to purchase and use your product or service look like? This should be submitted as a bulleted list of all steps in the purchase and use processes. Be sure to include the entire process (i.e., every step the customer takes from first considering purchase [location, product, etc.] until product is used or service delivery is completed).
a) Choose a scope.
b) Develop a user persona.
c) Define the scenario and user expectations.
d) Develop a list of touchpoints.
e) Take user intention into account.
f) Sketch the journey.
g) Consider a user's emotional state during each step of the interaction.
h) Validate and refine the user journey.