Assignment: Personal Customer Service Experiences
Overview
Knowing what you have experienced as a customer will help you understand how to better communicate with customers you face. After reading the text and participating in the scenario, reflect on two communication experiences you've had as a customer.
Instructions
Reflect one on positive communication experiences you have had as a customer, and one negative experience. Address the following in your initial response:
• What was the situation?
• Evaluate the methods of communication in the situation: Listening, writing, talking, reading, non-verbal expression.
• What words were used by the customer service representative that impacted the effectiveness of the communication?
• Reflect on the positive experience - why was it positive? What made a difference for you, as a customer, in what the representative did?
• Reflect on the negative experience - why was it negative? What needed to be changed?
Format your assignment according to the give formatting requirements:
• The answer must be using Times New Roman font (size 12), double spaced, typed, with one-inch margins on all sides.
• The response also includes a cover page containing the student's name, the title of the assignment, the course title, and the date. The cover page is not included in the required page length.
• Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.