Case Scenario: The client, Lucy Loo, went to her local hair salon (her second time there),ABC Hair Salon Ltd., to get a perm. When she was put under the dryer, she felt a burning sensation but assumed that this was normal because of the perm chemicals in her hair. She fell asleep under the dryer and when she woke up it was from pain. She called over the hair stylist, who was chatting with the receptionist at the front desk. When her hair was being washed out, small clumps of her hair fell out. The hair stylist felt badly and didn't charge her for the visit. When Lucy Loo got home, all of her hair fell out. She went to see her doctor, who said he could not help her. Lucy's hair never grew back. Her boyfriend moved out within a few months and she had to quit her job because she was too embarrassed and depressed to continue. Her therapist is concerned about Lucy's emotional state.
Q1. What are the tasks that must be completed by you before you even begin the interview?
Q2. Put together 20 of the most relevant questions you should ask the client. Your questions should cover essential information you need. Assume we already have the address and other background information.
Q3. After the interview, what will you ask the client to send or drop off to the office as soon as possible? (Be specific based on your scenario).