Discussion Post: Customer Experience Design
1) What were your five key learning from this workshop? What was your most surprising insight from the CJM session?
2) Describe an experience you would like to map based on something that happened to you during the last 12 months.
3) How would you start to implement the CX Hypothesis your team created during the exercise?
4) What would you like to add to this CJM Workshop?
5) What activity of the workshop would you have liked more inputs on?
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.