What were the primary reason for changing the current system, Other Subject

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What were the primary reason for changing the current system

Problem

Use this forum to discuss Chapter 3 Case on VoIP Adoption at Butler University.

A. What were the primary reasons for changing the current system?
B. What role did Butler's IS department play?
C. What were the roles of the vendors?
D. List objectives of the pilot. Were any problems encountered?
E. Do you think Butler made the right decision to utilize this new technology? What implications does this decision hold for Butler's IT department in the long-run?

Reference

Managing Information Technology, 7th Edition (Carol V. Brown, Daniel W. DeHayes etc.)

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