Study the “Road to Hell” case (p. 559), and answer the seven accompanying questions form book organizational behaviour.
a) What were Baker.s intentions in the conversation with rennalls? were they fulfilled or not, and why?
b) Was baker alert to nonverbal signals? what did both baker and Rennalssa communicate to one another by nonverbal means?
c) How did Baker's view of himself affects the impression he formed of Rennalla?
d) What kind of interpersonal relationship had existed between Baker and Rennals prior to the conversation described in the case? was the conversation consistent or inconsistant with the realtionship?
e) What, if anything, could Baker or Rannalls have done before, during,or after the conversation to improve the situation?
f) How would you characterize the personality attributes of Bakers and Remmalls?
g) What perceptual errors and attributions are evident?