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What was your reaction what actions did the company take to

Operations Management for Competitive Advantage

Think of a time when a company did not process an order or perform a service for you in a timely manner.

1. What was your reaction?

2. What actions did the company take to correct the situation?

3. What actions would you have liked for the company to take?

4. Discuss possible reasons why the company was not able to complete your order/service in a timely manner and suggest potential areas for improvement.

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Operation Management: What was your reaction what actions did the company take to

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