What was the percentage change in productivity over the, Operation Management

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What was the percentage change in productivity over the

A parcel delivery company delivered 103,300 packages last year, when its average employment was 84 drivers. This year the firm handled 112,340 deliveries with 95 drivers. What was the percentage change in productivity over the past two years? (Negative value should be indicated by a minus sign. Round your intermediate calculations and final answer to 2 decimal places.) Change in productivity

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