Question: 1. Briefly describe the Japanese quality revolution following World War II. What can modern-day managers learn from studying the history of this era?
2. What was Joseph Juran's primary contribution to quality thinking in America? Discuss Juran's three step process to improving quality.
3. Hothouse quality refers to those quality programs that receive a lot of hoopla and no follow-through. Provide several examples of management practices that can lead to hothouse quality. How can hothouse quality be avoided?