What was bravermans contribution to labour process

Question

1. What was Braverman's contribution to labour process theory?
2. LIST 4 reasons often given for the outsourcing of government services: include 2 efficiency reasons, 2 political reasons.
3. 3 give 3 reasons for the general decline in industrial disputes in Australia since the 1980s
4. Briefly describe the 'sophisticated human relations', paternalist and traditional management styles