You have just been named the new Training Director for "Computers Are Key." It is a distributor of computers and computer related items. "CAK" employs 5,000 employees, and positions range from warehouse supervisor to hi-lo driver, to picker/packer to office positions.
Susan Hughes, the VP of HR has been reviewing workers' compensation claims and realizes she has a problem. Three out of five employees complain of work related accidents and incidents, ranging from back injuries to neck strains.
Dr. Hughes has asked you to put together a training program for the warehouse personnel. In addition, she would like you to develop a training program for newly promoted managers.
1. What type of training will you recommend to her and why?
2. How will you decide what training will best service her needs?
3. What questions do you need to know the answers to before moving forward with her request?