1. What type of process—project, job shop, flow shop, and continuous flow—would most likely be used to produce the following? Explain your reasoning
2. List some common processes that you perform as a student. How can you use the knowledge from this chapter, such as identifying bottlenecks, to improve them?
3. A telephone call center uses three customer service representatives (CSRs) during the 8:30 a.m. to 9:00 a.m. time period. The standard service rate is 2.0 minutes per telephone call per CSR. Assuming a target labor utilization rate of 80%, how many calls can these threeCSRs handle during this half-hour period? All formulas must be included
4. What is the implied service rate at a bank teller window if customer demand is 34 customers per hour, two bank tellers are on duty, and their labor utilization is 85%?
Service rate = ??