Building Team Skills
An organization chart is a diagram showing how employees and tasks are grouped and how the lines of communication and authority flow within an organization.
The KDS Design Center works closely with two home-construction companies, Amex and Highmass. KDS's role is to help customers select materials for their new homes and to ensure that their selections are communicated accurately to the builders.
The companyis also a retailer of wallpaper, blinds, and drapery.
The retail department, the Amex accounts, and the Highmass accounts make up KDS's three departments. The company has the following positions that need to be put into an organization chart:
President
Executive vice president
Managers, 2
Appointment coordinators, 2
Amex coordinators, 2
Highmass coordinators, 2
Consultants/designers for the Amex and Highmass accounts, 1 5
Retail positions, 4
Payroll and billing personnel
After drawing the organization chart answer the following questions:
a. What type of organizational structure does your chart depict? Is it a bureaucratic, matrix, cluster, or network structure? Why?
b. How does KDS use departmentalization?
c. To what extent is authority in the company centralized or decentralized?
d. What is the span of management within KDS?
e. Which positions are line positions and which are staff? Why?