Problem
1. Develop a "personal quality checklist" on which you tally nonconformances in your personal life (being late for work or school, not completing homework on time, not getting enough exercise, and so on). What type of chart would you use to monitor your performance?
2. Thirty samples of size 4 of the customer waiting time at a call center for a health insurance company resulted in an overall mean of 14.7 minutes and average range of 0.9 minutes. Compute the control limits for x- and R-charts.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.