What type of channels of communication would be used how do, Operation Management

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What type of channels of communication would be used how do

Review the interview with Tony Hsieh, CEO of Zappos(youtube video)

Based on the course readings, what type of communication do you think is utilized at Zappos.

Is it formal or informal?

What type of channels of communication would be used? How do you think Tony Hsieh would handle barriers to effective communication?

Would these types of communication be successful in other industries? Why or why not?

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