What two concepts do the authors say the chapters emphasize


Problem

Considering just what you read in Chapter 2.3 "Looking Ahead" why do you think the authors see Chapters 12, 13, and 14 as the "heart of the matter"? What do you think they mean by that? What two concepts do the authors say these chapters emphasize? How do you define these concepts? Why do you think the authors find these concepts important?

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