Problem:
Susan is a manager at USBank, which has decided to implement management by objectives. Supervisors have been instructed to take whatever steps are necessary in their units to ensure that MBO will be effective. The jobs in Susan's unit are highly routine and tightly programmed. Workers have not openly expressed any dissatisfaction with their work, though testing has revealed that they tend to have high growth needs. The relationship between Susan and her workers is good.
Required:
Question 1) One of the most important things that she should do to ensure the successful implementation of MBO in her unit is:
a) specify the critical goals of jobs in her work unit
b) increase the goal difficulty and goal clarity
c) assess the effectiveness of her use of the performance appraisal and feedback process
d) assess subordinate's desire for the use of MBO. Solve the problem and show all work.