What three quality ldquotoolsrdquo would work for the


1. What three quality “tools” would work for the Portland Plant and why?

2. Have you ever experienced a merger or acquisition? What factors made it successful or unsuccessful? What do you think are the most important “people” factors in M&A?

3. Think of an organization you know well. To what extent do you think that organization would be amenable to dialogic Organization Development? Why or why not?

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