Do they have an app for smartphones and tablets?
What are the app ratings and why did customer/clients enjoy or were displeased with the app?
How can you use your smart technology to enhance the in-store experience?
Can you use your app to check-in or check-out? Is this an effect process?
Does the mobile technology help increase your experience? Explain.
What technology enhancements need to be made to improve the customer experience?
Create a 7- to 10-slide PowerPoint presentation that compares and contrasts customer-facing roles versus online customer service