What techniques should you use to cushion the bad news


Problem

Your entire sales team was hoping to attend a national conference in Boston. However, your budget will allow only three people to attend. You need to inform the sales team of the bad news.

What techniques should you use to cushion the bad news? Check all that apply.

Blame company policy.
Suggest a compromise or an alternative.
Accentuate the positive.
Say whatever makes you appear as the "good guy."

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Operation Management: What techniques should you use to cushion the bad news
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