What surprised you the most about what you watched in


Homework Assignment - one page paper (typed)

Watch a TV series episode or movie with a hotel as a setting or in major part of the show/movie:

Quick Summary of story line (list show/movie watched)

What did you notice about the employee's and/or hotel in the background?

What did you notice about the service delivered from managers/staff?

What surprised you the most about what you watched? (in reference to the hotel setting/service/staff)

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Operation Management: What surprised you the most about what you watched in
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