RESEARCH PAPER ASSIGNMENT
Performance Excellence - Malcolm Baldrige Awards
This research paper requires students to synthesize and generalize their analysis and recommendations into a success quality model. You will access to Baldrige Performance Excellence Program website and learn from organizations who have achieved world-class performance level.
Baldrige is the United States national quality award from the President. These award recipients are categorized by sectors; education, healthcare, manufacturing, Non-profit, services, and small business.
From this provided website, you will select only one organization awarded in 2015, 2016, or 2017 that you're interested to learn about for your assignment. The details information of each award recipient are located in "Award Application Summary".
Based on the research, recommendations and readings from the texts, you'll answer the following questions:
a) What sets the successful companies apart from the unsuccessful companies?
b) Are successful companies more agile in the marketplace?
c) Have they cultivated a customer culture?
d) Is their quality a differentiator?
e) Have they embraced lean manufacturing or a zero defect perspective?
f) What are the success factors that set them apart?
g) What success factors do all of the companies have in common?
h) What success factors could be applied to make them even more successful?
What model could be developed (flowchart, decision tree, fishbone diagram) that would guide companies towards continuous improvement based on your research?
Format your homework according to the give formatting requirements:
a. The answer must be double spaced, typed, using Times New Roman font (size 12), with one-inch margins on all sides.
b. The response also includes a cover page containing the title of the homework, the course title, the student's name, and the date. The cover page is not included in the required page length.
c. Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.