Problem
Your release of information section has developed a one-month backlog in responding to routine requests. The employees say they need another photocopy machine because the one they have is always being used by the transcriptionists. You are sympathetic but know there is no funding for additional equipment this year. In addition, they do not like the procedure the new supervisor has implemented for pulling charts, claiming it is much slower than the old way. The employees think they have a better idea, but the supervisor is not open to changes. The informal leader of the employee group sent you an e-mail today stating, "Several of us have reached the end of our patience with the problems in this department. If things don't change soon, we will find a place to work that appreciates our suggestions." As department director, what solutions would you suggest to motivate these employees and prevent them from quitting?