a. What simple, inexpensive tool is used by UNC Health Care communicate to patients? What are the doctors required to do to use this tool? Why did the tool work so well?
b. What are five ways that businesses in the lean transformation might utilize “excess” people (i.e. those people made available as wasted time/motion is removed from the system) rather than letting them go from the company?
c. According to Art Byrne what should be the core of any company’s strategy and why?
d. Why are value stream maps and system kaizens critical starting blocks for a lean transformation?
e. Use of standard work in the office includes key points related to what three aspects of task performance? Including what in the standard work will reduce the likelihood that employees will drift away from using the standard work?